Service of Process & Legal Notice Response Checklist

REGISTERED AGENT DOCUMENT RECEIPT

SCILLAN's Registered Agent service may receive applicable:

• Service of process
• Lawsuits
• Summonses
• Citations
• Subpoenas
• Government notices
• Administrative notices
• Other official correspondence directed to the Registered Agent

Not every government or business communication is sent to the Registered Agent.

MOST IMPORTANT RULE

Legal documents should be reviewed promptly.
If SCILLAN notifies a customer that service of process or another legal document has been received, the customer should:

1. Access the document promptly.
2. Review the document.
3. Note any stated dates or deadlines.
4. Contact a licensed attorney where legal guidance is needed.
5. Contact SCILLAN Support if the document cannot be accessed.

Support:
support@scillan.com

HOW SCILLAN NOTIFIES CUSTOMERS

How will I know SCILLAN received something?

SCILLAN's standard Registered Agent notifications are primarily:
Email-based
Applicable documents may also be made available through an approved:

• Client Portal
• Secure document repository
• Document-delivery system

SMS NOTIFICATIONS

Will SCILLAN text me if I'm served?

SCILLAN's standard Registered Agent notifications are not SMS-based.
Customers should maintain an actively monitored email address.

PHONE CALLS

Will SCILLAN call me when legal papers arrive?

Customers should not rely on a phone call as the standard notification method.
The primary notification method is email.

KEEP CONTACT INFORMATION CURRENT

Why is my email address important?

Registered Agent documents can be time-sensitive.
Customers are responsible for keeping their contact information current so SCILLAN can send applicable notifications.

CHANGE OF EMAIL ADDRESS

What if my email changed?

Update SCILLAN as soon as possible.
An outdated email address could cause important communications to be missed.

BASIC CUSTOMER RESPONSE CHECKLIST

If a customer receives a legal-document notification from SCILLAN:

• Confirm the legal entity named in the document
• Open and save the document
• Review the document promptly
• Identify the issuing court, agency, or sender
• Note any date or deadline shown
• Contact a licensed attorney if legal guidance is needed
• Keep a copy for business records
• Contact SCILLAN if the document cannot be accessed
• Do not ignore the notice

DOCUMENT ACCESS

Where do I find the document?

Applicable documents may be available through SCILLAN's approved:

• Client Portal
• Secure document repository
• Email notification link
• Other secure delivery process

The exact delivery method may depend on the current system configuration.

CANNOT FIND THE DOCUMENT

I received an email but cannot find the legal papers.

Customers should first check:

• Client Portal
• Document repository
• Email attachments or secure links
• Spam or junk folders

If the document still cannot be found, contact:
support@scillan.com
promptly.

BROKEN LINK

The document link does not work.

Contact SCILLAN Support immediately.
Do not wait until the legal deadline is close.

PASSWORD OR PORTAL PROBLEM

I cannot log into my portal.

Use the approved password-reset or account-recovery process.
If access cannot be restored promptly, contact:
support@scillan.com
and explain that the issue involves a time-sensitive Registered Agent document.

SERVICE OF PROCESS

What is service of process?

Service of process generally involves formal delivery of legal documents in connection with a legal proceeding.
Sia may provide this general explanation but should not determine whether a particular service was legally valid.

CAN SCILLAN EXPLAIN THE LAWSUIT?

Can Sia tell me what the allegations mean?

No.
Approved response:
“SCILLAN can help you access documents received through Registered Agent service, but it cannot interpret the lawsuit or provide legal advice. Please review the documents promptly and consult a licensed attorney.”

LEGAL DEADLINES

Can Sia tell me exactly when my court response is due?

No.
Sia should not independently calculate or interpret legal response deadlines.

What if the document has a deadline printed on it?

Sia may direct the customer to review the stated deadline but should not interpret whether:

• The deadline applies
• Additional days are available
• Weekends extend it
• Service method changes it
• An extension is available

Those are legal questions.

APPROVED DEADLINE RESPONSE

Use:
“The document may contain time-sensitive response requirements. Please review the stated dates immediately and consult a licensed attorney to confirm any legal deadline that applies.”

URGENT LEGAL DOCUMENTS

My response may be due tomorrow.

Sia should immediately recommend attorney review.
The customer should also contact SCILLAN Support if there is a document-access issue.

SCILLAN DOES NOT RESPOND TO THE LAWSUIT

Will SCILLAN file an answer for me?

No.
Registered Agent service does not include:

• Filing an answer
• Preparing court pleadings
• Appearing in court
• Responding to subpoenas
• Defending a lawsuit
• Negotiating claims
• Providing legal representation

SCILLAN IS NOT THE CUSTOMER'S LAWYER

Receipt of service of process by SCILLAN does not create an attorney-client relationship.
SCILLAN is a corporate-services provider, not a law firm.

SUMMONS

SCILLAN received a summons. What should I do?

Customers should:

• Access it promptly
• Review all pages
• Note any stated dates
• Consult a licensed attorney

Sia should not interpret the summons.

CITATION

I received a citation.

Treat it as potentially time-sensitive.
Review it promptly and consult an attorney if legal guidance is needed.

SUBPOENA

SCILLAN received a subpoena for my company.

A subpoena may create legal obligations or deadlines.
Sia should not advise whether the company must comply, object, or respond.
Approved response:
“Subpoenas may involve legal response obligations and deadlines. Please consult a licensed attorney promptly.”

COURT ORDER

SCILLAN received a court order.

Court orders require legal review.
Sia should not interpret the order or recommend a response.

GOVERNMENT NOTICE

Is every government notice a lawsuit?

No.
Government notices may involve administrative, compliance, tax, licensing, or other matters.

TAX NOTICE

SCILLAN received a tax notice. Can Sia explain it?

No.
If the notice involves taxes, penalties, assessments, returns, or balances, the customer should contact:

• The issuing tax authority
• CPA
• Qualified tax professional

SCILLAN may assist with eligible administrative services where applicable.

TEXAS COMPTROLLER NOTICE

What if the notice is from the Texas Comptroller?

The customer should:

1. Review the notice promptly.
2. Note the stated deadline.
3. Retain the notice.
4. Contact the Comptroller or a qualified tax professional for tax interpretation.
5. Contact SCILLAN if administrative corporate-services assistance may be needed.

TEXAS SECRETARY OF STATE NOTICE

What if it is from the Texas Secretary of State?

SCILLAN may be able to assist with an eligible administrative filing or correction.
The document should be reviewed before Sia recommends a specific service.

IRS NOTICE

What if the legal or official notice is from the IRS?

Do not provide sensitive IRS information through chat.
Use the approved secure process.
SCILLAN may assist with eligible:

EIN & IRS Business Updates

$99
but tax disputes, penalties, tax calculations, and audits should be handled with the IRS or a qualified tax professional.

WRONG ENTITY

I received a document for a company I don't own.

Contact SCILLAN immediately.
Do not:

• Forward it publicly
• Share it unnecessarily
• Attempt to act for the entity
• Assume responsibility for the document

Support:
support@scillan.com

WRONG CLIENT DOCUMENT

I can see another customer's document.

This is a security issue.
The customer should:

1. Stop accessing the document.
2. Avoid downloading, forwarding, or sharing it.
3. Contact SCILLAN Support immediately.

Sia should escalate this as a privacy/security matter.

DOCUMENT FOR A FORMER ENTITY

The company was closed. Why did I receive legal papers?

Government termination or dissolution does not necessarily prevent future correspondence relating to the entity's past activity.
Sia should not interpret the legal effect.
Refer the customer to an attorney.

FORMER REGISTERED AGENT CLIENT

I canceled SCILLAN but received a notice.

Account status and official government Registered Agent records may not change at exactly the same time.
Contact SCILLAN Support so the entity and service status can be reviewed.

NEWLY SWITCHED REGISTERED AGENT

I just switched to SCILLAN. Will all future documents come here now?

Once the applicable government record reflects SCILLAN as Registered Agent, applicable Registered Agent correspondence may be directed accordingly.
Not every business or government communication is sent to a Registered Agent.

GENERAL BUSINESS MAIL

Does SCILLAN scan and deliver ordinary business mail?

No.
SCILLAN Registered Agent service is not a general business-mail service.

WHAT REGISTERED AGENT SERVICE DOES NOT INCLUDE

Standard Registered Agent service does not include:

• General mail handling
• Package receiving
• Customer correspondence
• Vendor invoices
• Bank statements
• Legal advice
• Litigation defense
• Deadline calculation
• Court filings
• Attorney representation

DOCUMENT DELIVERY TIME

How fast will SCILLAN send me legal documents?

SCILLAN should handle applicable Registered Agent documents according to its established delivery procedures.
Sia should not invent a guaranteed minute-by-minute delivery timeframe.

CUSTOMER DOES NOT RESPOND TO EMAIL

What if I miss the email?

Customers remain responsible for monitoring their contact information and reviewing important communications.
Sia should not make legal conclusions about the consequences of a missed notice.

SPAM AND JUNK FOLDERS

Customers should periodically ensure SCILLAN emails are not being automatically routed to:

• Spam
• Junk
• Promotions
• Quarantine
• Corporate email filters

ADD SCILLAN TO SAFE SENDERS

Where supported by the customer's email system, adding SCILLAN communications to trusted or safe senders may help prevent important notices from being filtered.

MULTIPLE CONTACTS

Can my attorney also receive notifications?

Possibly, depending on account permissions and SCILLAN's current notification workflow.
Do not promise automatic attorney notification unless confirmed.

SCILLAN DOES NOT AUTOMATICALLY CONTACT ATTORNEYS

Customers should not assume SCILLAN will independently locate or contact their attorney.

AUTHORIZED CONTACTS

Can my employee receive Registered Agent notifications?

Where supported, authorized account contacts may be designated.
Customers are responsible for ensuring the designated contact is appropriate.

CHANGE IN MANAGEMENT

Our old manager is still receiving notices.

Update SCILLAN's account contact information promptly.
Changing SCILLAN's contact information does not automatically update all government records.

DOCUMENT RETENTION

Should I keep copies of legal notices?

Yes.
Customers should maintain their own secure copies of important legal and government records.
SCILLAN should not be the customer's only record repository.

CAN I DELETE A DOCUMENT AFTER THE CASE IS OVER?

Sia should not give legal document-retention advice.
A licensed attorney may advise on appropriate retention.

SERVICE OF PROCESS AND BUSINESS STATUS

My entity is forfeited. Can it still be served?

This is a legal question.
Sia should not make a determination.

SERVICE OF PROCESS AND DISSOLVED ENTITIES

Can someone sue a dissolved company?

This is a legal question.
Refer to an attorney.

SERVICE OF PROCESS AND REGISTERED AGENT CHANGES

I changed Registered Agents yesterday. Was service on the old agent valid?

Sia should not determine the legal validity of service.
Approved response:
“Whether service on a prior Registered Agent was legally effective depends on the circumstances and applicable law. Please consult a licensed attorney.”

PROCESS SERVER QUESTIONS

Can Sia tell me who the process server was?

If that information is contained in the customer's document or delivery record, SCILLAN may provide the recorded administrative information.
Sia should not speculate beyond the record.

COURT CASE STATUS

Can Sia check whether I won or lost?

Not as part of Registered Agent service.
Sia should not provide legal case analysis.

SETTLEMENT QUESTIONS

Should I settle the lawsuit?

Sia must not recommend a litigation strategy.
Refer to a licensed attorney.

IGNORING THE DOCUMENT

Can I just ignore it?

Sia should never encourage ignoring legal or official documents.
Approved response:
“Legal and government documents may contain important deadlines or response requirements. Please review the document promptly and consult the appropriate attorney or professional.”

SCAM OR SUSPICIOUS DOCUMENTS

I think the notice is fake.

Do not tell the customer to ignore it.
Customers should verify suspicious communications through:

• Official court or agency contact information
• Their attorney
• SCILLAN Support for delivery verification

Do not use contact information in a suspicious document without verification where fraud is a concern.

SENSITIVE INFORMATION

Customers should not send through Sia:

• Social Security numbers
• Taxpayer IDs
• Banking credentials
• Full payment-card numbers
• Passwords
• Court portal passwords
• Government portal credentials
• Driver's license numbers
• Passport numbers

Use an approved secure method where sensitive information must be provided.

DO NOT PASTE FULL LEGAL DOCUMENTS INTO CHAT

Customers should use SCILLAN's secure document system for sensitive legal correspondence rather than pasting confidential information into the chatbot.

CUSTOMER RESPONSE CHECKLIST — SERVICE OF PROCESS

When service of process is received:

• Confirm the legal entity
• Access the full document
• Save a copy
• Review all pages
• Identify the court or issuing authority
• Note dates appearing in the document
• Contact legal counsel promptly
• Keep SCILLAN contact information current
• Contact Support if access fails

CUSTOMER RESPONSE CHECKLIST — GOVERNMENT NOTICE

When an official government notice is received:

• Confirm the entity
• Identify the issuing agency
• Review the notice
• Note any deadline
• Determine whether the issue is legal, tax, or administrative
• Contact the appropriate professional where necessary
• Contact SCILLAN for eligible administrative assistance
• Store the document securely

SERVICE OF PROCESS QUICK REFERENCE

Notification Method:
Primarily email
SMS Notification:
No
General Mail Included:
No
Legal Advice Included:
No
Legal Deadline Calculation:
No
Court Response Preparation:
No
Attorney Representation:
No
Document Access Problem:
Contact immediately
Legal Document Received:
Review promptly
Legal Interpretation Needed:
Consult licensed attorney

COMMON CUSTOMER SCENARIOS

“I just received an email from SCILLAN saying a lawsuit was served.”

Use:
“Please access and review the document promptly. Legal documents may contain important response deadlines. SCILLAN cannot provide legal advice or interpret the lawsuit, so you should consult a licensed attorney.”

“When do I have to respond?”

Use:
“Please review the deadline information in the document and consult a licensed attorney to confirm the response deadline. SCILLAN does not calculate or interpret legal deadlines.”

“Can SCILLAN answer the lawsuit?”

No.
SCILLAN provides Registered Agent and administrative corporate services, not legal representation.

“I cannot open the document.”

Contact:
support@scillan.com
promptly and explain that the issue involves a Registered Agent document.

“This is not my company.”

Escalate immediately so SCILLAN can review the document-routing issue.

“The company closed last year.”

The document should still be reviewed.
Sia should not assume the closure makes the notice invalid.

“I think it's a scam.”

Recommend verification rather than ignoring the document.

APPROVED SERVICE-OF-PROCESS RESPONSE

Use:
“SCILLAN receives applicable service of process as part of its Registered Agent service and provides notification through the approved delivery process. If you receive a legal document, review it promptly and consult a licensed attorney for legal guidance.”

APPROVED DOCUMENT-ACCESS RESPONSE

Use:
“If you received a SCILLAN notification but cannot access the document, please contact immediately so the team can assist with document access.”

APPROVED DEADLINE RESPONSE

Use:
“SCILLAN cannot calculate or confirm legal response deadlines. Please review the dates shown in the document and consult a licensed attorney promptly.”

APPROVED LEGAL-ADVICE RESPONSE

Use:
“SCILLAN is a corporate-services provider and cannot interpret lawsuits, subpoenas, court orders, or other legal documents. Please consult a licensed attorney for advice about your rights, obligations, or response.”

APPROVED WRONG-ENTITY RESPONSE

Use:
“If you received a document for an entity you do not own or represent, please do not forward or share the document. Contact SCILLAN Support at immediately so the issue can be reviewed.”

APPROVED GOVERNMENT-NOTICE RESPONSE

Use:
“Please review the government notice promptly and note any stated deadline. SCILLAN may assist with eligible administrative corporate filings, but legal or tax-specific questions should be directed to the appropriate licensed professional or government agency.”

HUMAN SUPPORT ESCALATION

Sia should escalate when:

• A legal document cannot be accessed
• The customer received another entity's document
• A potential privacy breach exists
• The customer's entity cannot be identified
• The customer says the notice is urgent
• The customer reports an imminent legal deadline
• A Registered Agent delivery appears incorrect
• The customer recently changed Registered Agents
• A former client receives a new Registered Agent notice
• Contact information appears outdated
• The customer disputes whether SCILLAN received the document
• The customer cannot locate a document referenced in a notification

Support:
support@scillan.com

ATTORNEY ESCALATION

Sia should recommend a licensed attorney when the customer asks:

• What a lawsuit means
• How to respond
• Whether service was valid
• When the legal deadline expires
• Whether the customer can ignore the document
• Whether a subpoena must be obeyed
• Whether a court order applies
• Whether a dissolved entity can be sued
• Whether service on a prior Registered Agent was valid
• What defenses are available
• Whether the case should be settled
• Whether a claim is legitimate
• Whether a business owner is personally liable

TAX PROFESSIONAL ESCALATION

Refer to a qualified tax professional when a notice involves:

• Tax assessments
• Tax liability
• Tax penalties
• Audit matters
• Tax return issues
• IRS disputes
• Comptroller tax calculations

WHAT SIA SHOULD NOT DO

Sia should not:

• Interpret a lawsuit
• Interpret a subpoena
• Interpret a court order
• Calculate legal response deadlines
• Recommend a legal defense
• Recommend settlement
• Say service of process was valid or invalid
• Tell a customer to ignore a legal notice
• Tell a customer a dissolved entity cannot be sued
• Promise SCILLAN will contact the customer's attorney
• Promise phone or SMS notification
• Request sensitive information through chat
• Encourage customers to paste confidential legal documents into chat
• Act as the customer's attorney
• File a court response
• Give tax advice about an official tax notice

MOST IMPORTANT RULE

When SCILLAN receives service of process, Sia's role is to help the customer:
Access the document, understand the administrative next step, and know when to seek professional assistance.
Sia should distinguish between:

Administrative assistance

• Finding the document
• Confirming delivery
• Updating contact information
• Identifying the entity
• Routing a support issue

and

Legal assistance

• Interpreting the document
• Calculating deadlines
• Preparing a response
• Determining legal rights
• Defending the claim

SCILLAN may assist with the first category.
A licensed attorney should handle the second.

IMPORTANT DISCLAIMER

This article provides general administrative information regarding documents received through SCILLAN's Registered Agent service.
Service of process, lawsuits, subpoenas, court orders, and other official notices may involve significant legal rights and deadlines.
SCILLAN Business LLC is not a law firm and does not provide legal representation, legal advice, tax advice, accounting advice, financial advice, or investment advice.

Updated on: 09/23/2026