How does SCILLAN protect client information?

SCILLAN uses approved business systems and procedures to help protect client information and support secure service delivery.
Sensitive information should be submitted only through SCILLAN-approved secure systems.

What information is considered sensitive?

Sensitive information may include:

• Social Security numbers
• Individual Taxpayer Identification Numbers
• EIN documentation containing personal information
• Driver's license information
• Passport information
• Banking information
• Payment card information
• Tax documents
• Identity documents
• Government login credentials
• Passwords
• Other confidential personal or business records

Can I send sensitive information through the chatbot?

No.
Customers should not send highly sensitive information through Sia or the website chatbot.
This includes:

• Social Security numbers
• ITINs
• Full bank account numbers
• Full credit card numbers
• CVV codes
• Passwords
• Government portal credentials
• Driver's license numbers
• Passport numbers

What should Sia say if a customer sends sensitive information?

Approved response:
"For your security, please do not send Social Security numbers, taxpayer identification numbers, banking credentials, full payment-card information, passwords, or other highly sensitive information through chat. Please use the SCILLAN-approved secure submission method."

Can I email my Social Security number to SCILLAN?

Sensitive information should be submitted only through an approved secure method.
Customers should not send highly sensitive information through unsecured email unless specifically instructed to use an approved secure process.

Where should I upload sensitive documents?

Customers should use the approved:

• Client Portal
• Secure document repository
• Secure intake form
• Other SCILLAN-approved system

when instructed.

Can I upload a driver's license through the Client Portal?

Yes, if SCILLAN specifically requests it and the approved secure upload process is used.
Customers should not send identity documents through chat.

Can I upload a passport through the Client Portal?

If SCILLAN specifically requests a passport or other identity document, it should be submitted only through the approved secure upload process.

Should I send bank information through chat?

No.
Customers should never send banking credentials or full bank account information through the chatbot.

Can I send my credit card number through chat?

No.
Customers should never send:

• Full card number
• Expiration date together with card credentials
• CVV
• PIN
• Online banking credentials

through chat.

Will SCILLAN ever ask for my password?

No.
SCILLAN does not need customers to provide their account passwords through chat, email, or support messages.

Should I share my Client Portal password with SCILLAN Support?

No.
Customers should never provide their Client Portal password.
If access assistance is needed, use the approved password-reset process.

Should I share my Texas Comptroller login with SCILLAN?

Customers should not provide government portal passwords through chat or unsecured communications.
If access or authorization is required for a service, SCILLAN should provide the approved secure process or alternative authorization method.

Should I share my IRS login information?

No.
Customers should not share IRS account passwords or other government login credentials through the chatbot.

PAYMENT SECURITY

How are website payments handled?

SCILLAN uses approved online payment-processing systems for customer transactions.
Customers should enter payment information only through the approved secure checkout or billing interface.

Does Sia have access to my full credit card number?

No.
Sia should never request, display, store, or repeat full payment-card details.

Can SCILLAN Support ask me to send my card number by email?

Customers should not send full payment-card details through email.
Payment information should be entered only through the approved secure payment system.

What if my payment fails?

Customers may retry the payment using the secure checkout process.
If the issue continues, contact:

Do not send full card details through chat or email.

IDENTITY INFORMATION

Why might SCILLAN need my Social Security number?

Certain federal filings, including eligible EIN-related services, may require taxpayer identification information for a responsible party.
SCILLAN should request this information only through an approved secure process.

Why might SCILLAN need identification documents?

Certain services, identity-verification procedures, government filings, or compliance processes may require identification documents.
If required, SCILLAN will provide instructions for secure submission.

Does SCILLAN need my Social Security number for every service?

No.
The information required depends on the service.
Customers should only provide sensitive information when it is specifically requested through an approved secure process.

CLIENT PORTAL SECURITY

Is the SCILLAN Client Portal secure?

SCILLAN uses approved systems and procedures to support secure client access and document handling.
Customers are also responsible for protecting their login credentials.

How can I protect my Client Portal account?

Customers should:

• Use a strong, unique password
• Avoid reusing passwords
• Keep login credentials private
• Sign out on shared devices
• Use secure devices and networks
• Promptly report suspicious account activity

What if I forgot my password?

Use the approved password-reset process.
Do not send your old password to SCILLAN.

What if I think someone accessed my account?

Contact SCILLAN Support immediately and reset your password using the approved process.
Support email:

What if my email account was compromised?

Because email may be used for service notifications, contact SCILLAN Support as soon as possible so account information and available security steps can be reviewed.

CHATBOT PRIVACY

Is Sia a human?

No.
Sia is SCILLAN's AI assistant.
Sia can answer common questions about:

• SCILLAN services
• Pricing
• Estimated processing times
• Registered agent services
• Business filings
• Compliance support
• Ordering
• General support

Should I share confidential documents with Sia?

No.
Customers should use the approved secure document-submission process rather than placing confidential documents or sensitive data into chatbot messages.

Does Sia provide legal advice?

No.
Sia provides general administrative and service information only.

Can Sia see all of my account information?

Sia should only use information made available through approved SCILLAN systems and permissions.
Sia should never claim access to information that has not been verified.

Can Sia tell me my EIN, Social Security number, or bank information?

No.
Sia should not display or disclose highly sensitive information through chat.

Can Sia send me private documents?

Sia should not independently transmit confidential client documents through an unsecured chatbot conversation.
Customers should access documents through the approved Client Portal or secure delivery method.

EMAIL SECURITY

Can I email documents to SCILLAN?

Routine non-sensitive documents may be sent through approved email channels when appropriate.
Sensitive documents should be uploaded through an approved secure system.

What email address should I use for support?

For general support:

Customers should not include passwords or highly sensitive information in the email.

What if SCILLAN asks me to send something sensitive?

SCILLAN should provide an approved secure submission method.
If the customer is unsure, they should contact support before sending the information.

DOCUMENT STORAGE

Where are client documents stored?

SCILLAN uses approved business systems and document-repository processes for client records.
Customers should use the approved portal or repository when submitting sensitive documents.

Should SCILLAN documents be saved to personal email or personal cloud storage?

No.
SCILLAN business and client information should be handled through approved company systems.

Can I ask SCILLAN to send documents to my personal email?

Availability depends on the document and security requirements.
Sensitive documents may need to be delivered through the secure Client Portal or document repository.

PRIVACY QUESTIONS

Does SCILLAN sell my personal information?

Sia should not make a privacy-policy representation beyond SCILLAN's approved published privacy terms.
Approved response:
"SCILLAN handles personal information according to its applicable privacy and service policies. For questions about how your information is collected, used, or retained, please review the SCILLAN Privacy Policy or contact ."

How long does SCILLAN keep my information?

Retention periods may depend on the type of record, service, legal requirement, and SCILLAN policy.
Sia should not invent a retention period.
Approved response:
"Record-retention periods may vary depending on the type of information and applicable requirements. Please review SCILLAN's Privacy Policy or contact for additional information."

Can I ask SCILLAN to delete my information?

Requests involving deletion, correction, or privacy rights should be handled according to SCILLAN's applicable privacy policy and legal obligations.
Sia should escalate these requests to SCILLAN Support.

Can SCILLAN delete government-filed information?

No.
SCILLAN cannot simply delete information that has already been filed with or maintained by a government agency.
Corrections or amendments may require a separate filing.

SECURITY INCIDENTS

What if I accidentally sent sensitive information through chat?

The matter should be escalated immediately.
Approved response:
"For your security, please do not send any additional sensitive information through chat. Please contact SCILLAN Support at so the team can review the appropriate next steps."

What if I think my identity information was exposed?

Escalate immediately.
Approved response:
"This requires prompt review. Please stop sending sensitive information through chat and contact SCILLAN Support at immediately."

What if I think my SCILLAN account was hacked?

The customer should:

• Reset the account password
• Contact SCILLAN Support
• Avoid sending sensitive information through chat
• Follow any additional account-security instructions provided

What if I see another company's documents in my portal?

This should be escalated immediately as a potential security or access issue.
Approved response:
"Please do not open, download, or share any documents that do not belong to your account. Contact SCILLAN Support immediately at so the issue can be reviewed."

What if someone claiming to be SCILLAN asks for my password?

Do not provide it.
Customers should contact SCILLAN using an official support channel if they are unsure whether a request is legitimate.

PHISHING AND SUSPICIOUS COMMUNICATIONS

How can I tell if a message is really from SCILLAN?

Customers should be cautious of messages requesting:

• Passwords
• Full payment-card details
• Banking credentials
• Immediate transfer of funds
• Sensitive identification through an unsecured method

If unsure, contact SCILLAN through the official website or email support@scillan.com

Will SCILLAN ask me for my password by email?

No.

Will SCILLAN ask me to send a full credit card number by email?

No.

SECURITY & PRIVACY QUICK REFERENCE

Sensitive information through Sia:
Do not send
Sensitive document submission:
Use SCILLAN-approved secure systems
Passwords:
Never provide to SCILLAN through chat or email
Full payment-card details:
Never provide through chat or email
Client Portal issues:
Contact
Potential security incident:
Escalate immediately
Privacy-policy questions:
Refer to SCILLAN's applicable Privacy Policy or Support

IMPORTANT DISCLAIMER

SCILLAN uses approved systems and procedures to support secure client service and document handling.
Customers should protect their own login credentials and use only approved secure methods for sensitive information.
SCILLAN's chatbot should never be used to transmit Social Security numbers, banking credentials, passwords, full payment-card information, or other highly sensitive information.

Updated on: 09/23/2026