SCILLAN Client Responsibilities

ACCURATE INFORMATION

What information am I responsible for providing?

Customers are responsible for providing accurate and complete information needed for the requested service.
This may include:

• Legal entity name
• Business address
• Mailing address
• Registered agent information
• Ownership or governing-person information
• Contact information
• State of formation
• Filing number
• EIN-related information
• Required documents
• Required signatures
• Required authorizations
• Other information requested for the service

What if I provide incorrect information?

Incorrect or incomplete information may:

• Delay processing
• Cause a filing to be rejected
• Require correction
• Require a separate amendment
• Result in additional government fees
• Result in additional SCILLAN service fees

Customers should contact SCILLAN as soon as they discover an error.

Does SCILLAN verify everything I provide?

SCILLAN may review information for completeness and consistency as part of the service process.
However, customers remain responsible for the accuracy of the information they provide.

Should I review my information before submitting it?

Yes.
Customers should carefully review all information before submitting forms, authorizations, or approvals.

KEEPING CONTACT INFORMATION CURRENT

Am I responsible for keeping my email address current?

Yes.
Customers should maintain a current and monitored email address with SCILLAN.
This is especially important because SCILLAN's standard registered agent notification method is email.

What information should I update if it changes?

Customers should notify SCILLAN of changes to applicable account or entity information, including:

• Email address
• Phone number
• Business address
• Mailing address
• Authorized contact
• Entity information
• Registered agent instructions
• Other information relevant to SCILLAN's services

What happens if I do not update my email address?

Important notices, compliance alerts, document notifications, or support communications may be delayed or missed.
Customers should update their contact information promptly.

MONITORING EMAIL

Do I need to monitor my email?

Yes.
Customers should regularly monitor the email address associated with their SCILLAN account.
This is particularly important for:

• Registered agent notices
• Service of process notifications
• Compliance alerts
• Filing questions
• Requests for additional information
• Signature requests
• Account notices
• Billing notices
• Support responses

Should I check my spam or junk folder?

Yes.
Customers should periodically check spam, junk, and filtered folders for SCILLAN communications.

Can I rely on text messages instead?

No.
SCILLAN's standard registered agent notifications are email-based.

RESPONDING TO SCILLAN REQUESTS

Why is SCILLAN asking me for more information?

Additional information may be needed to:

• Complete a filing
• Correct inconsistent information
• Respond to a government request
• Verify entity details
• Obtain authorization
• Complete Annual Verification
• Resolve a rejected filing
• Complete a service accurately

What happens if I do not respond?

Processing may be delayed or paused until the required information is received.

Does the Estimated Processing Time continue while SCILLAN waits for me?

Not necessarily.
Estimated processing assumes all required information, documents, signatures, verification, authorization, and payment have been received.

DOCUMENT RESPONSIBILITIES

Am I responsible for providing requested documents?

Yes.
Some services may require supporting documents before SCILLAN can proceed.

What kinds of documents may be requested?

Depending on the service, examples may include:

• Formation documents
• Certificates from another jurisdiction
• Government notices
• Rejection notices
• Existing entity records
• Signed authorizations
• Identity documentation where required
• Other service-specific records

Where should I submit documents?

Use the SCILLAN-approved secure submission method.
Sensitive documents should not be sent through Sia.

Am I responsible for keeping copies of my documents?

Yes.
Customers should maintain their own copies of important business records.

SIGNATURES AND AUTHORIZATIONS

Am I responsible for signing required documents?

Yes.
Certain services may require a signature, approval, or authorization before SCILLAN can submit a filing.

What happens if I do not sign?

The filing may not be submitted until the required signature or authorization is received.

Can SCILLAN sign for me?

No.
Required signatures must come from an appropriately authorized person.

Can I authorize someone else to handle my SCILLAN account?

Where permitted, a customer may designate an authorized contact.
The customer is responsible for ensuring that the person has appropriate authority.
Sia should not resolve disputes over authority.

REVIEWING FILINGS

Should I review a filing before it is submitted?

If SCILLAN requests review or approval, the customer should carefully review the information before authorizing submission.

What should I check?

Customers should review applicable information such as:

• Legal entity name
• Address
• Governing-person information
• Registered agent information
• Filing purpose
• Effective date
• Other information included in the filing

What if I approve information that later turns out to be wrong?

A correction, amendment, or separate filing may be required.
Additional fees may apply.

PAYMENT RESPONSIBILITIES

When do I need to pay?

Applicable service fees and government fees generally must be paid before processing or submission, unless SCILLAN expressly provides another arrangement.

What happens if payment fails?

Processing may be delayed until payment is successfully completed.

Am I responsible for keeping subscription billing information current?

Yes.
Customers with recurring services should maintain valid payment information through the approved secure billing system.

Should I send payment-card information to Sia?

No.
Customers should use the secure checkout or billing system.

REGISTERED AGENT CLIENT RESPONSIBILITIES

What are my responsibilities as a registered agent client?

Customers should:

• Keep their designated email current
• Monitor registered agent notifications
• Review legal documents promptly
• Maintain separate business and mailing addresses as needed
• Complete required government filings
• Respond to compliance alerts
• Maintain an active registered agent where required
• Notify SCILLAN of relevant entity changes

Does SCILLAN handle my general mail?

No.
Customers are responsible for maintaining a separate mailing address for routine business correspondence.

Do I need to act when SCILLAN sends service of process?

Yes.
Legal documents may contain important deadlines.
SCILLAN receives and delivers the documents but does not respond to lawsuits or provide legal representation.

COMPLIANCE ALERT RESPONSIBILITIES

Do I need to respond to compliance alerts?

Yes.
Compliance alerts are reminders.
They do not automatically complete a filing.

Does receiving a reminder mean SCILLAN has filed the report?

No.
A compliance reminder is not the same as purchasing or authorizing a filing service.

What is the compliance alert schedule?

SCILLAN's current reminder schedule may include:

• 90 days before an applicable deadline
• 60 days before an applicable deadline
• 30 days before an applicable deadline
• 1 week before an applicable deadline

What happens if I ignore the reminders?

The customer may miss an applicable filing deadline.
Sia should not provide legal or tax conclusions about the consequences.

ANNUAL VERIFICATION

Am I responsible for completing Annual Verification?

Yes, when required for Annual Compliance Filing Support.

How long does Annual Verification take?

For many customers:
Approximately 5–10 minutes

Why do I have to verify information each year?

Entity information may change.
Annual Verification helps SCILLAN confirm the information to be used for the filing.

Can SCILLAN just use last year's information?

Not necessarily.
Customers should complete the required verification each year when requested.

GOVERNMENT DEADLINES

Am I responsible for government deadlines?

Customers remain responsible for their business's filing and compliance obligations.
SCILLAN may provide reminders or administrative support, but customers should not rely solely on reminders as a substitute for monitoring their obligations.

Does SCILLAN guarantee that I will never miss a deadline?

No.

What should I do if I know I have an urgent deadline?

Contact SCILLAN Support immediately and clearly state the deadline.
support@scillan.com
SCILLAN cannot guarantee government processing by a specific date.

GOVERNMENT NOTICES

What should I do if I receive a government notice?

Review it promptly.
If it relates to a SCILLAN service or filing, contact SCILLAN Support.
Tax or legal interpretation may require a qualified professional.

Should I ignore a notice if SCILLAN is my registered agent?

No.
SCILLAN being the registered agent does not eliminate the customer's responsibility to review and act on applicable notices.

CLIENT PORTAL RESPONSIBILITIES

Am I responsible for protecting my portal login?

Yes.
Customers should:

• Use a strong password
• Keep credentials confidential
• Avoid sharing passwords
• Use the password-reset process when needed
• Report suspicious activity promptly

Should I let employees share one password?

Customers should use the account-access options provided by SCILLAN rather than sharing login credentials where possible.

What if I notice another company's information?

Do not open, download, or share it.
Contact SCILLAN Support immediately.

MULTIPLE-ENTITY RESPONSIBILITIES

I have several companies. What am I responsible for?

Customers with multiple entities should clearly identify which entity each:

• Order
• Filing
• Payment
• Document
• Subscription
• Compliance request

relates to.

Can I assume a change to one entity applies to all my companies?

No.
Each legal entity should be reviewed separately.

BUSINESS CHANGES

Do I need to tell SCILLAN when my company information changes?

Yes, when the change affects a service SCILLAN provides.
Examples may include:

• Business name changes
• Address changes
• Contact changes
• Registered agent changes
• Governing-person changes
• Entity status changes

Does notifying SCILLAN automatically update the government?

No.
A government filing or separate service may be required.

THIRD-PARTY ACCOUNTS

Does SCILLAN automatically update my bank?

No.

Does SCILLAN automatically update my insurance company?

No.

Does SCILLAN automatically update vendors?

No.

Does SCILLAN automatically update the IRS when I amend my Texas filing?

No.
Separate IRS updates may be required.
SCILLAN's EIN & IRS Business Updates service is:
$99

AFTER A FILING IS COMPLETED

What should I do after my filing is completed?

Depending on the filing, customers may need to:

• Save the completed documents
• Update internal company records
• Update banks
• Update licensing agencies
• Update insurance providers
• Update contracts
• Update tax records
• Complete other applicable administrative steps

Sia should not provide legal or tax advice about which steps are required in a specific situation.

RECORDKEEPING

Should I keep copies of my formation documents?

Yes.
Customers should maintain copies of important entity and business records.

Should I keep certified copies and certificates?

Yes, if needed for business records or third-party requests.

Does SCILLAN replace my company's own recordkeeping?

No.
SCILLAN may maintain applicable service records, but customers should maintain their own corporate and business records.

THIRD-PARTY REQUIREMENTS

Is SCILLAN responsible for what my bank requires?

No.
Banks and other third parties set their own documentation requirements.

Is SCILLAN responsible for Google Business verification?

No.
Third-party platforms control their own verification requirements.

Is SCILLAN responsible for a lender's document requirements?

No.
SCILLAN may provide available business documents, but the lender determines what it will accept.

SECURITY RESPONSIBILITIES

Customers should:

• Protect login credentials
• Avoid sending sensitive information through chat
• Use approved secure upload methods
• Report suspected account compromise
• Keep contact information current
• Avoid sharing confidential documents with unauthorized people

CLIENT RESPONSIBILITY QUICK REFERENCE

Provide accurate information:
Yes
Review information before approval:
Yes
Keep email current:
Yes
Monitor email:
Yes
Respond to information requests:
Yes
Complete Annual Verification:
When required
Maintain copies of records:
Yes
Monitor legal and government notices:
Yes
Protect Client Portal credentials:
Yes
Use secure submission methods:
Yes
Respond to compliance reminders:
Yes
Maintain separate records for each entity:
Yes

APPROVED RESPONSE WHEN AN ORDER IS ON HOLD

Use:
"Your order may be waiting for required information, documents, verification, authorization, signature, or payment. Please check your SCILLAN communications or contact for account-specific status."

APPROVED RESPONSE FOR MISSING INFORMATION

Use:
"SCILLAN may need additional information before processing can continue. Please provide the requested information through the approved submission method. Do not send sensitive information through chat."

APPROVED RESPONSE FOR MISSED EMAILS

Use:
"Please make sure the email address associated with your SCILLAN account is current and regularly monitored. You may also want to check your spam or junk folder. If you believe you missed an important notice, contact ."

IMPORTANT RULE

SCILLAN can support the administrative process, but successful service delivery depends on timely and accurate information from the customer.
Sia should explain responsibilities clearly while remaining professional and helpful.

IMPORTANT DISCLAIMER

Customers are responsible for providing accurate information, maintaining current contact details, reviewing requested filings, responding to notices, and completing required actions.
SCILLAN provides administrative filing, registered agent, compliance support, and related corporate services within its approved scope.
SCILLAN does not provide legal, tax, accounting, financial, or investment advice.

Updated on: 09/23/2026