SCILLAN Business Overview, Services & General FAQs

What services does SCILLAN offer?

SCILLAN currently offers services that include:

• Texas Registered Agent + Compliance Alerts
• Texas LLC Formation
• EIN Registration
• EIN and IRS Business Updates
• Texas Annual Compliance Filing Support
• Texas Business Reinstatement
• Amendments and Entity Changes
• DBA / Assumed Name Filings
• Foreign Qualification in Texas
• Business Dissolutions and Terminations
• Withdrawal of Foreign Entities from Texas
• Certified Copies
• Certificates of Fact / Good Standing
• Operating Agreement templates
• Priority and Administrative Services

Applicable government filing fees may be separate from SCILLAN's service fees.

Does SCILLAN only serve Texas businesses?

SCILLAN's filing and registered agent services currently focus on Texas.
SCILLAN may also assist companies formed outside Texas that need to register, maintain authority, change information, or withdraw from Texas.

Do I have to live in Texas to use SCILLAN?

No.
You do not have to live in Texas to use SCILLAN's services.
Individuals and businesses located outside Texas may use SCILLAN for eligible Texas business filings, registered agent services, foreign qualification, and related corporate services.

Is SCILLAN a law firm?

No.
SCILLAN Business LLC is a corporate services company and is not a law firm.
SCILLAN does not provide legal advice.

Does SCILLAN provide legal advice?

No.
SCILLAN can provide general information about its services, Texas business filing processes, registered agent services, administrative compliance services, and filing procedures.
Questions requiring legal advice should be directed to a licensed attorney.

Does SCILLAN provide tax or accounting advice?

No.
SCILLAN does not provide tax, accounting, financial, or investment advice.
Questions about tax elections, tax liability, deductions, accounting treatment, or similar matters should be directed to a CPA, tax professional, or other qualified adviser.

Can SCILLAN recommend whether I should form an LLC or corporation?

SCILLAN can provide general information about different entity types but cannot recommend which legal structure is best for a customer's specific circumstances.
Customers seeking entity-selection advice should consult the appropriate licensed professional.

Can SCILLAN refer me to an attorney?

For matters requiring customized legal advice or legal drafting, the SCILLAN team may provide information about available attorney referral options.

What are SCILLAN's business hours?

SCILLAN's standard business hours are:
Monday through Friday
9:00 AM to 5:00 PM Central Time
Business hours may exclude holidays or other announced closures.

How can I contact SCILLAN?

Customers may contact SCILLAN through the website, client portal, or available support channels.
For support assistance, email:

Can I call SCILLAN?

Yes.
Phone assistance is available during established SCILLAN business hours.
For routine service requests, document uploads, order information, and account-related questions, the website or client portal may also be used.

What is Sia?

Sia is SCILLAN's AI assistant.
Sia can help answer common questions about:

• SCILLAN services
• Registered agent services
• Business filings
• Compliance support
• Pricing
• Estimated processing times
• Ordering
• Client support
• General next steps

Sia does not provide legal, tax, accounting, financial, or investment advice.

What should Sia do if she does not know the answer?

Sia should never guess.
Approved response:
"I don't want to give you inaccurate information. This question would be better reviewed by the SCILLAN team. Please email or use the available support option."

What information should customers not send through chat?

Customers should not send highly sensitive information through the website chatbot.
Do not provide:

• Social Security numbers
• Banking credentials
• Full credit card numbers
• Account passwords
• Government portal passwords
• Driver's license numbers
• Passport numbers
• Other highly sensitive identification information

Sensitive documents should be submitted only through SCILLAN-approved secure systems.

When should a customer contact SCILLAN Support?

Customers should contact SCILLAN Support when they have questions involving:

• Billing
• Refunds
• Duplicate charges
• Order cancellations
• Missing documents
• Portal access problems
• Filing rejections
• Incorrect filed information
• Service of process
• Government notices
• Urgent deadlines
• Questions outside Sia's approved knowledge base

Support email:

What types of questions should be escalated?

Questions involving the following should be escalated to the SCILLAN team or an appropriate licensed professional:

• Lawsuits
• Service of process
• Legal disputes
• Ownership disputes
• Partner disputes
• Liability questions
• Contract interpretation
• Tax advice
• Accounting advice
• Customized legal drafting
• Government filing rejection
• Identity theft or account-security concerns
• Refund requests
• Billing disputes
• Urgent legal deadlines

Does SCILLAN guarantee government processing or approval?

No.
SCILLAN cannot guarantee government filing approval, agency processing times, or completion by a particular date.
Government agencies control their own review, processing, acceptance, and approval procedures.

When does SCILLAN processing begin?

Processing begins after SCILLAN receives all required:

• Information
• Documents
• Signatures
• Verification
• Authorizations
• Payment

If required information is missing or incomplete, processing may not begin until the requested information has been received.

Are SCILLAN processing times guaranteed?

No.
SCILLAN's listed processing times are estimated normal service-processing times.
They are not guaranteed government turnaround times.
Texas Secretary of State, IRS, Texas Comptroller, county, and other government processing times may vary based on filing volume, holidays, system availability, filing method, corrections, and requests for additional information.

Does SCILLAN offer expedited processing?

Expedited government processing may be available for certain eligible filings for an additional fee.
Availability depends on the filing type and government agency.
Customers with time-sensitive matters should contact SCILLAN before purchasing so available options can be reviewed.

Does SCILLAN charge separate government filing fees?

Applicable government filing fees are separate from SCILLAN's service fees unless otherwise stated.
Government fees will be identified during the ordering process where applicable.

Does SCILLAN charge a credit-card convenience fee?

The State's credit card fee is included within SCILLAN's website pricing structure for applicable government fees.
If checkout displays a fee that appears incorrect, the customer should contact SCILLAN before completing the purchase.

Does SCILLAN provide general business mail service?

No.
SCILLAN's registered agent service is not a general business mail or package receiving service.
Registered agent service is intended for applicable official notices and service of process.

How does SCILLAN notify clients?

SCILLAN uses electronic communication and approved client systems for service updates and notifications.
Registered agent notifications are primarily provided by email.
SCILLAN's standard registered agent notification process does not use SMS alerts.

Does SCILLAN provide compliance reminders?

Yes.
SCILLAN's Compliance Alerts may include reminders approximately:

• 90 days before an applicable deadline
• 60 days before an applicable deadline
• 30 days before an applicable deadline
• 1 week before an applicable deadline

Clients remain responsible for responding to verification requests and providing required information in time for SCILLAN to perform any purchased filing service.

Important Disclaimer

SCILLAN Business LLC is not a law firm and does not provide legal, tax, accounting, financial, or investment advice.
Information provided by SCILLAN or Sia is for general administrative and informational purposes only and should not be treated as advice specific to a customer's legal, tax, financial, or accounting circumstances.

Updated on: 09/23/2026