Refunds, Cancellations, Billing Issues & Customer Support

Can I get a refund if I change my mind?

Possibly.
Eligibility may depend on whether:

• SCILLAN has started work
• Documents have been prepared
• A filing has been submitted
• Government fees have been paid
• A subscription has been activated
• The service has already been completed

Customers should contact SCILLAN Support as soon as possible.

Can I get a refund if SCILLAN already started processing my order?

Refund eligibility may be reduced or unavailable once work has begun.
The exact outcome depends on the service and work already performed.
Sia should not make the final refund decision.

Can I get a refund if the government filing was already submitted?

Government filing fees and completed SCILLAN work may be nonrefundable once a filing has been submitted.
The request should be reviewed by SCILLAN Support.

Can I get a refund if the government rejects my filing?

A government rejection does not automatically mean the order is refundable.
Refund eligibility may depend on:

• The reason for rejection
• Information provided by the customer
• Work already completed
• Government fees paid
• Whether correction or resubmission is available
• SCILLAN's applicable refund terms

Can I get a refund because the government is taking too long?

Government processing times are outside SCILLAN's control.
A slower government turnaround does not automatically create refund eligibility.

Are government filing fees refundable?

Government fees may become nonrefundable once paid or submitted to the applicable agency.
Sia should not promise that a government filing fee can be refunded.

Are Texas Express expedited fees refundable?

Sia should not promise a refund of Texas Express fees.
Government expedited fees are controlled by the applicable agency and may be nonrefundable once paid or submitted.

ORDER CANCELLATIONS

Can I cancel my order?

Possibly.
Cancellation availability depends on the service and current order status.
Customers should contact SCILLAN Support as soon as possible.

How do I cancel an order?

Contact:

Provide:

• Your name
• Legal entity name
• Email address associated with the order
• Order or service reference if available
• General reason for cancellation

Do not send sensitive information through email or chat.

Can I cancel an order before processing begins?

If processing has not started, cancellation may be easier.
However, refund eligibility is still subject to SCILLAN's applicable terms.

Can I cancel after SCILLAN has prepared documents?

Possibly, but work already completed may affect refund eligibility.

Can I cancel after a filing has been submitted?

A government filing may not be capable of being withdrawn or canceled once submitted.
The SCILLAN team must review the request.

Can I cancel a completed service?

A completed one-time service generally cannot be treated the same as an unprocessed order.
Any refund request should be reviewed by SCILLAN Support.

REGISTERED AGENT SUBSCRIPTION CANCELLATIONS

Can I cancel Registered Agent + Compliance Alerts?

Yes, customers may request cancellation of their registered agent subscription subject to applicable service terms.
However, canceling SCILLAN service does not eliminate the entity's legal requirement to maintain a registered agent where required.

What should I do before canceling registered agent service?

If the business must maintain a registered agent, the customer should arrange for a replacement registered agent and complete any required state filing.

Will SCILLAN automatically remain my registered agent if I cancel payment?

Customers should not rely on nonpayment as a method of changing registered agents.
An appropriate Change of Registered Agent filing may be required.

Can Sia cancel my subscription?

Sia should not claim to cancel a subscription unless connected to an approved cancellation system with verified authority.
Approved response:
"Please use the available account cancellation option or contact SCILLAN Support at for assistance with your subscription."

When will my registered agent service stop after cancellation?

The applicable cancellation date depends on the subscription terms and any required registered agent transition.
Sia should not invent an effective date.

DUPLICATE CHARGES

I was charged twice. What should I do?

Duplicate-charge questions should be escalated immediately for billing review.
Approved response:
"I can help direct this to the SCILLAN team for billing review. Please provide your name, company name, and the email address associated with the order, or contact . Do not send your full credit card number through chat."

Should I send my card number so SCILLAN can find the charge?

No.
Customers should never send full card numbers, CVV codes, or banking credentials through chat or email.

What information can I provide for a billing review?

Customers may provide:

• Name
• Company name
• Account email
• Approximate transaction date
• Amount charged
• Order number if available

Do not provide full payment-card details.

UNRECOGNIZED CHARGES

I don't recognize a SCILLAN charge.

The matter should be escalated to SCILLAN Support.
Approved response:
"Please contact SCILLAN Support at so the transaction can be reviewed. Do not send your full credit card number, CVV, or banking credentials through chat or email."

What if I think the charge is fraudulent?

The customer should contact SCILLAN Support promptly and may also wish to contact their financial institution.
Sia should not determine whether fraud has occurred.

FAILED PAYMENTS

My payment was declined. What should I do?

Customers may:

• Confirm the payment information entered
• Try another available payment method
• Contact their financial institution if needed
• Contact SCILLAN Support if the issue continues

Sia should not request full card information.

My payment went through but my order is not showing.

Contact SCILLAN Support and provide:

• Name
• Legal entity name
• Email address used during checkout
• Approximate payment date
• Order number if available

My checkout froze after payment.

Customers should avoid repeatedly submitting payment if they are unsure whether the first transaction succeeded.
They should check for:

• Confirmation email
• Order confirmation
• Account activity

If uncertain, contact SCILLAN Support before paying again.

PRICING DISCREPANCIES

The price in Sia's answer is different from checkout.

The current website checkout price should be treated as the active transaction price unless SCILLAN confirms otherwise.
Approved response:
"If you see a pricing difference between the website and the information provided here, please contact SCILLAN Support before completing your order so the current pricing can be confirmed."

The government fee looks wrong.

Customers should contact SCILLAN before completing the purchase if a displayed government fee appears incorrect.

I see a card convenience fee that I was not expecting.

Under SCILLAN's current pricing structure, the State's applicable credit-card fee is included within the government-fee pricing.
If checkout displays a separate or unexpected fee, contact SCILLAN before completing payment.

PROMOTIONAL CODES

My promo code is not working.

Contact:

SCILLAN may verify eligibility and the applicable promotional terms.

I lost my Expo promotional code.

Eligible participants should email:

support@scillan.com for assistance.

Can Sia issue me a promo code?

No.
Sia should not create, invent, or promise promotional codes.

Can Sia extend the 48-hour Expo offer?

No.
Sia should not extend promotional deadlines.
Approved response:
"The Expo Registered Agent offer must be redeemed within the stated 48-hour period unless SCILLAN expressly provides otherwise. Please contact support if you need assistance."

SUBSCRIPTION BILLING

Why was I charged $179?

SCILLAN's Registered Agent + Compliance Alerts service is:
$179 per year, per entity
The charge may represent an initial enrollment or annual renewal.
If the customer does not recognize the charge, the matter should be reviewed by SCILLAN Support.

Why was I charged for more than one entity?

Each legal entity requires its own registered agent subscription.
A customer with multiple covered entities may have multiple annual charges.

Can one payment cover all my companies?

Each entity must have its own service record.
Multiple-entity pricing or billing arrangements may be available depending on the account.

Can I change the payment method for my subscription?

Where supported, customers should update billing information through the approved secure account or payment system.
Sia should never request card details through chat.

CUSTOMER SUPPORT

How do I contact SCILLAN Support?

Email: support@scillan.com

Customers may also use available website, Client Portal, or support-ticket options.

What are SCILLAN's support hours?

SCILLAN's standard business hours are:
Monday through Friday, 9:00 AM to 5:00 PM Central Time
excluding applicable holidays or announced closures.

What information should I include in a support request?

Provide:

• Name
• Legal entity name
• Email address associated with the account
• Order or service reference if available
• Short description of the issue

Do not include highly sensitive information unless SCILLAN provides an approved secure submission method.

How quickly will support respond?

Sia should not promise a specific response time unless SCILLAN maintains an approved support SLA.
Approved response:
"SCILLAN Support will review your request during normal business operations. If your matter is time-sensitive, please clearly identify the deadline in your message."

Can I speak to a person?

Yes.
Approved response:
"I can help with common questions, but if you would like assistance from the SCILLAN team, please contact or use the available support option."

Can Sia transfer me to a human?

If Crisp human handoff is configured, Sia may route the conversation according to the approved workflow.
If immediate handoff is unavailable:
"I can help direct your request to the SCILLAN team. Please provide your name, legal entity name, email address, and a brief description of what you need help with."

URGENT SUPPORT

My filing deadline is today.

This should be escalated immediately.
Approved response:
"This is time-sensitive and should be reviewed by the SCILLAN team as soon as possible. Please contact and clearly state the deadline. SCILLAN cannot guarantee same-day government processing."

I received court papers.

This should be escalated.
Approved response:
"Legal documents may contain important deadlines. Please review the document promptly and consult a licensed attorney when appropriate. If SCILLAN received the document as your registered agent and you cannot locate it, contact ."

I received an IRS or Comptroller notice.

Escalate the matter.
SCILLAN may help with administrative services, but legal or tax interpretation should be handled by the appropriate professional.

COMPLAINTS

I am unhappy with the service. What should I do?

The customer should be directed to SCILLAN Support.
Approved response:
"I'm sorry to hear that you have concerns about your service. Please contact SCILLAN Support at with your name, company name, and a brief description of the issue so the team can review it."

Can Sia resolve a formal complaint?

Sia may collect basic information and route the request, but should not make final decisions about refunds, credits, liability, or service disputes.

CHARGEBACKS AND PAYMENT DISPUTES

I want to dispute a charge.

Billing disputes should be escalated to SCILLAN Support.
Sia should not threaten, discourage, or advise the customer regarding chargeback rights.
Approved response:
"Please contact SCILLAN Support at so the transaction and service history can be reviewed."

Can Sia tell me the outcome of a payment dispute?

Only if verified status is available through an approved system.
Otherwise, Sia should not guess.

REFUNDS & BILLING QUICK REFERENCE

Refunds:
Reviewed case-by-case based on service status and applicable terms
Government fees:
May be nonrefundable once paid or submitted
Duplicate charges:
Escalate to Support
Unrecognized charges:
Escalate to Support
Registered Agent service:
$179/year per entity
Expo offer:
48-hour redemption period
Support email:
support@scillan.com

Support hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time

IMPORTANT DISCLAIMER

SCILLAN reviews refund, cancellation, and billing matters based on the specific service, order status, work performed, government fees paid, and applicable service terms.
Government processing, government fees, and agency actions are outside SCILLAN's direct control.
Customers should contact SCILLAN Support at support@scillan.com for account-specific billing or cancellation assistance.

Updated on: 09/23/2026