New Client Onboarding, Intake & Verification Requirements

w Client Onboarding, Intake & Verification Requirements

GENERAL ONBOARDING PROCESS

What happens after I purchase a SCILLAN service?

The exact workflow depends on the service, but the general process may include:

Purchase the applicable service.
Create or confirm the client account.
Identify the legal entity.
Complete the required intake questions.
Upload any requested supporting documents.
Complete applicable verification.
Provide required signatures or authorization.
Pay applicable government fees.
SCILLAN reviews the submitted information.
SCILLAN begins service processing.
A government filing is submitted when applicable.
Completion documents or status information are provided through the approved delivery method.

WHEN PROCESSING BEGINS

Does processing start immediately after checkout?

Not necessarily.
SCILLAN's Estimated Processing Time begins after all required items have been received.
These may include:

Complete intake information
Required documents
Signatures
Verification
Authorization
Service payment
Applicable government fees

Why hasn't my processing time started yet?

The order may still be waiting for information or another required action.
Approved response:
"SCILLAN's Estimated Processing Time begins after all required information, documents, signatures, verification, authorization, and payment have been received. Please review your SCILLAN communications or Client Portal for any outstanding items."

CLIENT INTAKE

What is client intake?

Client intake is the process SCILLAN uses to collect the information needed to perform the purchased service.
The exact questions depend on the service.

Why do I have to complete an intake form?

SCILLAN needs accurate information to prepare filings and provide services correctly.
The intake process helps gather the information required for the specific service.

Is the same intake form used for every service?

No.
Different services may require different information.
For example, LLC Formation may require different information than:

Registered Agent enrollment
Business Reinstatement
Foreign Qualification
EIN Registration
Amendment Filing
Annual Compliance Filing Support

Do I have to complete a long intake form before purchasing?

Not necessarily.
SCILLAN may collect basic information during checkout and request additional service-specific information after purchase.

Where will I complete the intake?

Depending on the service, intake may be completed through an approved:

Website form
Client Portal
Secure questionnaire
Service-specific intake process
Other SCILLAN-approved system

LEGAL ENTITY INFORMATION

Why does SCILLAN need my legal entity name?

The legal entity name allows SCILLAN to correctly associate the customer's:

Order
Subscription
Filing
Documents
Client Portal record
Support request
Compliance information

with the correct business.

What if I do not have an entity yet?

For a new Texas LLC Formation, the customer may provide the proposed entity name and required formation information.

What if I own several entities?

Each entity should be separately identified.
Sia should ask which legal entity the service relates to before providing account-specific guidance.

COMMON INFORMATION SCILLAN MAY REQUEST

Depending on the service, SCILLAN may request information such as:

Legal entity name
Proposed entity name
State or jurisdiction of formation
Filing number
Business address
Mailing address
Registered agent information
Authorized contact
Member or manager information
Officer or director information
Business purpose information
Effective date
Current entity status
EIN-related information
Government notice information
Existing filing information

Not every service requires all of these items.

VERIFICATION

What does verification mean?

Verification is the process of confirming that information associated with the entity or service is accurate before SCILLAN proceeds.
Verification requirements vary by service.

Why does SCILLAN verify information?

Verification helps reduce:

Filing errors
Incorrect entity information
Incorrect government submissions
Duplicate filings
Unauthorized changes
Outdated compliance information

Is verification required for every service?

Not necessarily.
Verification depends on the service and circumstances.

What is Annual Verification?

Annual Verification is SCILLAN's process for confirming applicable entity information before providing Annual Compliance Filing Support.
For many customers, Annual Verification takes approximately:
5–10 minutes

Why can't SCILLAN just use last year's information?

Entity information can change.
Annual Verification helps confirm that the information used for the current filing is accurate.

IDENTITY VERIFICATION

Will SCILLAN ever need to verify my identity?

Certain services or circumstances may require identity verification.
If identity documentation is required, SCILLAN should provide an approved secure submission method.

Should I send my driver's license to Sia?

No.
Identity documents should not be submitted through the chatbot.

Highly sensitive information should be submitted only through an approved secure method.

EIN INTAKE

What information may be needed for EIN Registration?

Depending on the circumstances, SCILLAN may request:

Legal entity information
Business address
Responsible-party information
Formation information
Other information required for the application

Sensitive taxpayer information should be submitted only through an approved secure process.

No.
Approved response:
"For your security, please do not provide Social Security numbers or taxpayer identification information through chat. SCILLAN will provide an approved secure method if that information is required."

FOREIGN QUALIFICATION INTAKE

What may SCILLAN need for Foreign Qualification?

Depending on the entity and jurisdiction, information may include:

Legal entity name
Home jurisdiction
Formation date
Entity type
Principal business information
Governing-person information
Registered Agent information
Supporting jurisdictional documents

Additional documentation may be required.

REINSTATEMENT INTAKE

What may SCILLAN need for reinstatement?

SCILLAN may need to review:

Legal entity name
Current entity status
Government notices
Outstanding filing information
Comptroller-related requirements
Existing records
Other reinstatement requirements

Can Sia tell me everything required before the entity is reviewed?

Not always.
Reinstatement requirements may vary depending on the reason the entity became inactive or forfeited.

AMENDMENT INTAKE

What information may be needed for an Amendment Filing?

Depending on the change, SCILLAN may request:

Current legal entity name
Filing number
Requested new information
Effective date
Authorized contact
Approval or signature
Supporting documents

DBA INTAKE

What may SCILLAN need for a DBA / Assumed Name Filing?

Information may include:

Legal entity name
Proposed assumed name
Business address
Filing jurisdiction
Authorized contact
Other required filing information

DISSOLUTION OR WITHDRAWAL INTAKE

What information may be required?

Depending on the filing, SCILLAN may need:

Legal entity name
State or jurisdiction
Filing number
Current entity status
Authorized contact
Required approvals or authorizations
Tax or government clearance information where applicable

SIGNATURES

Why does SCILLAN need my signature?

Some filings or authorizations require approval from an authorized person before submission.

Can SCILLAN submit the filing before I sign?

If a signature or authorization is required, processing may pause until it is received.

Can Sia sign for me?

No.

Can SCILLAN decide who is legally authorized to sign?

SCILLAN should not resolve contested signing authority.
If authority is disputed or unclear, legal advice may be appropriate.

AUTHORIZATION

What does authorization mean?

Authorization means the customer has approved SCILLAN to perform the applicable service or submit the filing where required.

Is payment the same as filing authorization?

Not necessarily.
Some services may require separate review, approval, signature, or authorization before submission.

SUPPORTING DOCUMENTS

What supporting documents might be required?

Depending on the service, examples may include:

Existing formation documents
Certificates from another jurisdiction
Government notices
Rejection notices
Tax-clearance documentation
Prior filings
Signed authorizations
Identity documents where required

Where should I upload supporting documents?

Use the SCILLAN-approved Client Portal, secure document repository, or other approved upload method.

INCOMPLETE INTAKE

What happens if I do not finish the intake?

Processing may remain on hold until the required information is received.

Will I lose my order?

Sia should not invent order-expiration rules.
Approved response:
"Your order may remain pending while required information is outstanding. Please complete the requested intake or contact if you need assistance."

Can I finish the intake later?

Where the applicable workflow allows it, yes.
The customer should follow the instructions provided in the portal or service communication.

INCORRECT INTAKE INFORMATION

I entered something incorrectly. What should I do?

Contact SCILLAN Support as soon as possible.
Corrections are generally easier before a filing is submitted.

Should I submit another intake form?

Not unless instructed.
Duplicate submissions may create confusion.

DUPLICATE ORDERS

I accidentally purchased the same service twice.

Contact:
support@scillan.com
before submitting duplicate intake information or placing additional orders.

ORDER ON HOLD

Why is my order on hold?

Possible reasons include:

Missing intake information
Missing document
Missing signature
Missing authorization
Verification required
Payment issue
Government fee outstanding
Client clarification required

Approved response for an order on hold

"Your order may be waiting for required information, documents, verification, authorization, signature, or payment. Please check your Client Portal and SCILLAN communications for outstanding items, or contact ."

SECURE INFORMATION RULE

Sensitive information should never be collected through Sia.
This includes:

Social Security numbers
ITINs
Full bank account numbers
Full credit card numbers
CVV codes
Passwords
Government portal credentials
Driver's license numbers
Passport numbers

CLIENT PORTAL

Will onboarding information appear in my Client Portal?

Applicable intake tasks, documents, service information, and account records may be available through the Client Portal.

I can't access my intake form.

Try:

Logging into the Client Portal
Using the password-reset option if needed
Checking SCILLAN email communications

If the problem continues:
support@scillan.com

COMMUNICATION DURING ONBOARDING

SCILLAN may contact customers regarding:

Missing information
Required documents
Signatures
Clarification
Verification
Filing corrections
Government requests
Service status

Customers should monitor the email address associated with their account.

ESTIMATED PROCESSING TIME

Does the processing clock include the time I spend completing intake?

No assumption should be made that it does.
SCILLAN's Estimated Processing Time begins after required onboarding items have been received.

Approved processing response

"SCILLAN's Estimated Processing Time begins after all required information, documents, signatures, verification, authorization, and payment have been received."

NEW CLIENT ONBOARDING QUICK REFERENCE

Purchase service:
First step
Entity identification:
Required
Service-specific intake:
May be required
Verification:
Depends on service
Supporting documents:
May be required
Signatures:
May be required
Authorization:
May be required
Sensitive information:
Secure submission only
Processing begins:
After all required items and payment are received
Support:
support@scillan.com

HUMAN SUPPORT ESCALATION

Sia should escalate when:

The customer cannot access the intake
Entity information appears incorrect
The wrong entity is associated with the order
Identity verification fails
Supporting documentation is unclear
Signing authority is disputed
An urgent deadline is approaching
A filing has already been submitted with incorrect information
The customer reports a security concern
The intake requirements are unclear

APPROVED INTAKE RESPONSE

Use:
"After purchasing a service, SCILLAN may request additional information, documents, verification, signatures, or authorization depending on the service. Processing begins after all required items and payment have been received."

APPROVED SECURE-DATA RESPONSE

Use:
"For your security, please do not send sensitive personal, banking, identity, password, or payment-card information through chat. Please use the SCILLAN-approved secure submission method."

MOST IMPORTANT RULE

No complete intake, no assumption that processing has begun.
Sia should distinguish between:
Order placed
and
Order ready for processing
An order is ready for processing only after the applicable required information, documents, verification, authorization, signatures, and payment have been received.

IMPORTANT DISCLAIMER

SCILLAN's onboarding and intake requirements vary by service and circumstances.
Customers are responsible for providing accurate and complete information and responding to requests for verification, documents, signatures, or authorization.
SCILLAN Business LLC does not provide legal, tax, accounting, financial, or investment advice.

Updated on: 09/23/2026

Was this article helpful?

Thank you!