Customer Communications, Email Notifications & Contact Preferences

PRIMARY COMMUNICATION METHOD

How does SCILLAN normally communicate with customers?

SCILLAN primarily uses:
Email
For customer communications, including applicable service, account, registered agent, compliance, billing, and support notifications.
Customers should maintain a current and monitored email address with SCILLAN.

REGISTERED AGENT NOTIFICATIONS

How will SCILLAN notify me if an official document is received?

SCILLAN's standard Registered Agent notification method is:
Email
Applicable documents may also be made available through the approved Client Portal or secure document-delivery system.

Does SCILLAN send SMS Registered Agent notifications?

No.
SCILLAN's standard Registered Agent notifications are email-based.

Can I request text-message notifications instead?

SMS is not part of SCILLAN's standard Registered Agent notification service.

COMPLIANCE ALERTS

How are Compliance Alerts sent?

SCILLAN's Compliance Alerts are primarily sent by email.
The current reminder schedule may include:

• 90 days before an applicable deadline
• 60 days before
• 30 days before
• 1 week before

Does a Compliance Alert mean SCILLAN has completed the filing?

No.
A Compliance Alert is a reminder, not a completed filing.

ORDER COMMUNICATIONS

What communications might I receive after placing an order?

Depending on the service, SCILLAN may send communications regarding:

• Order confirmation
• Intake requirements
• Missing information
• Document requests
• Verification
• Signature requests
• Authorization
• Payment issues
• Filing status
• Government response
• Rejection or correction requests
• Completion
• Document availability

ACCOUNT EMAIL

Which email address does SCILLAN use?

SCILLAN generally uses the email address associated with the customer's account, entity, or service record.
Customers are responsible for keeping this information current.

Can I use one email address for several entities?

Yes, where supported.
The same authorized contact may be associated with multiple legal entities.
Each entity should still be maintained as a separate record.

CHANGING AN EMAIL ADDRESS

Can I change my account email?

Possibly.
Account email changes may require verification.
If the option is not available through the Client Portal, contact:
support@scillan.com

Can Sia change my email address?

Only if an approved account-management workflow specifically allows verified changes.
Otherwise, Sia should escalate the request.

MISSING EMAILS

I did not receive an email from SCILLAN.

Customers should check:

• Inbox
• Spam
• Junk
• Promotions
• Other filtered folders

They should also confirm that SCILLAN has the correct email address.
If the message still cannot be located:
support@scillan.com

Should I whitelist SCILLAN emails?

Customers may add SCILLAN's email addresses to their trusted sender or safe-sender list where appropriate.

SPAM AND JUNK FILTERS

What if SCILLAN emails keep going to spam?

Customers may:

• Mark the message as “Not Spam”
• Add the sender to contacts
• Add the sender to a safe-sender list
• Review email filtering rules

If important communications continue to be missed, contact Support.

MULTIPLE CONTACTS

Can I add another email contact for my business?

Possibly.
Where supported, SCILLAN may add additional authorized contacts or notification recipients.
Contact:
support@scillan.com
for account-specific assistance.

Can several people receive Registered Agent notices?

This depends on SCILLAN's current account and notification setup.
Sia should not promise multi-recipient delivery unless verified.

AUTHORIZED CONTACTS

What is an authorized contact?

An authorized contact is someone SCILLAN is permitted to communicate with regarding an applicable client account, legal entity, or service.

Does an authorized contact have to be an owner?

Not necessarily.
Ownership and authorized-contact status are separate.

Can I add my employee, assistant, or business partner as a contact?

Possibly, where authorized and supported by the account system.
SCILLAN may require verification before changing account access or contact permissions.

CHANGING AUTHORIZED CONTACTS

How do I remove or replace a contact?

Contact SCILLAN Support if the change cannot be made through the Client Portal.
If access or authority is disputed, Sia should not make the change automatically.

PHONE COMMUNICATION

Does SCILLAN communicate by phone?

Phone availability may depend on the current support setup.
Sia should not promise routine phone support or immediate callbacks unless confirmed.

Can I request a callback?

Where supported, Sia may collect:

• Name
• Legal entity name
• Phone number
• Email address
• General reason for the call

Sia should not promise a specific callback time unless an approved SLA exists.

SUPPORT EMAIL

What email should I use for customer support?

Use:
support@scillan.com

What should I include in a support email?

Customers should provide:

• Name
• Legal entity name
• Email address associated with the account
• Order number if available
• General description of the issue
• Relevant deadline if applicable

Do not send highly sensitive information through standard email.

EMAIL SECURITY

Should I send my Social Security number by email?

No.
Highly sensitive information should be submitted only through an approved secure process.

Should I send my credit card information by email?

No.
Customers should use the approved secure payment system.

Should I send my password by email?

No.

SENSITIVE DOCUMENTS

Can I attach sensitive documents to a normal email?

Customers should use the approved secure Client Portal, document repository, or other secure method when sensitive documents are required.

SERVICE OF PROCESS COMMUNICATION

How will I know if SCILLAN receives a lawsuit or legal document?

SCILLAN will provide applicable notification or document delivery according to its Registered Agent procedures.
Customers should monitor their designated email address carefully.

What if I missed the email?

Contact:
support@scillan.com
immediately if a legal document or deadline may be involved.
Legal documents may contain important deadlines.

GOVERNMENT NOTICE COMMUNICATION

Will SCILLAN email me every time a government agency contacts my business?

Not necessarily.
Not every government notice is sent to the Registered Agent.
Customers should also monitor communications sent directly to their:

• Business address
• Mailing address
• Tax address
• Government account
• Other official contact information

BILLING COMMUNICATIONS

Will SCILLAN email me about billing?

SCILLAN may send applicable:

• Payment confirmations
• Subscription notices
• Failed-payment notices
• Renewal communications
• Billing updates

according to the current billing system.

Does SCILLAN guarantee a specific number of renewal reminders?

No.
Sia should not invent a renewal-notice schedule.

CLIENT PORTAL NOTIFICATIONS

Will the Client Portal notify me when something changes?

Applicable portal notifications may be available depending on the system configuration.
Sia should not promise a specific portal-notification feature unless verified.

PROMOTIONAL COMMUNICATIONS

Will SCILLAN send marketing emails?

SCILLAN may send promotional or informational communications according to applicable preferences and policies.
Sia should not make privacy or marketing-consent promises beyond SCILLAN's approved policy.

Can I opt out of marketing emails?

Customers should use the unsubscribe or preference-management option where available.
This should not automatically be treated as an opt-out from required service or account communications.

MARKETING EMAIL VS. SERVICE EMAIL

What's the difference?

Marketing email:
Promotional, educational, or sales-related communication.
Service email:
Communication related to an active order, subscription, filing, account, compliance alert, legal notice, billing issue, or support request.
Customers may still need to receive important service communications even if they opt out of marketing.

CHANGE OF CONTACT AFTER FORMATION

If I change my email with SCILLAN, does it update the State?

No.
Changing a SCILLAN account email does not automatically change government records.

Does it update the IRS?

No.

Does it update the Texas Comptroller?

No.
Separate government records may require separate updates.

EMAIL DELIVERY DOES NOT EQUAL RECEIPT CONFIRMATION

If SCILLAN sends an email, does that mean the customer read it?

Not necessarily.
Sia should not claim a customer reviewed or acknowledged a communication unless verified.

OUTDATED EMAIL ADDRESS

What if an old email is still on my account?

Contact SCILLAN Support as soon as possible.
Outdated contact information may interfere with important notices.

EMPLOYEE DEPARTURE

My employee who handled SCILLAN emails left the company.

Update the account contact information immediately.
Contact:
support@scillan.com
if needed.

BUSINESS OWNERSHIP CHANGE

Does changing ownership automatically change the contact email?

No.
Account contacts and ownership are separate.

MULTIPLE ENTITIES

Can each entity have a different contact email?

Yes, where supported.
Customers with multiple entities should ensure the correct email is associated with each entity.

COMMUNICATION PREFERENCES

Can I choose how SCILLAN contacts me?

Some preferences may be available depending on the current systems.
However, SCILLAN's standard Registered Agent notifications remain primarily email-based.

Can I turn off all emails?

Customers should not assume they can disable communications necessary to deliver an active service.
Sia should not promise that all service messages can be suppressed.

AFTER-HOURS COMMUNICATION

Can I email SCILLAN after business hours?

Yes.
Support requests may be submitted at any time.
SCILLAN's standard business hours are:
Monday–Friday, 9:00 AM–5:00 PM Central Time
Human review generally occurs during normal business operations.

RESPONSE TIMES

How quickly will SCILLAN reply?

Sia should not promise a specific response time unless SCILLAN establishes an approved SLA.
Approved response:
“SCILLAN Support reviews requests during normal business operations. If your matter is time-sensitive, please clearly identify the deadline in your message.”

URGENT COMMUNICATIONS

What if my message involves an urgent filing deadline?

Clearly state the deadline when contacting:
support@scillan.com
SCILLAN cannot guarantee same-day government processing.

What if I received court papers?

Legal documents may contain important deadlines.
Customers should consult a licensed attorney promptly.

SUSPICIOUS EMAILS

How do I know an email is really from SCILLAN?

Customers should be cautious of communications requesting:

• Passwords
• Full payment-card numbers
• Banking credentials
• Unusual payment methods
• Sensitive identity information through unsecured channels

If unsure, contact SCILLAN through an official support channel.

Will SCILLAN ask for my password by email?

No.

Will SCILLAN ask for my full card number by email?

No.

PHISHING

I received a suspicious message claiming to be SCILLAN.

Do not:

• Provide credentials
• Send money
• Click suspicious links
• Send sensitive information

Contact:
support@scillan.com
through a known official channel.

COMMUNICATION QUICK REFERENCE

Primary Communication:
Email
Registered Agent Notifications:
Email
Compliance Alerts:
Email
SMS Registered Agent Alerts:
No
Support Email:

Sensitive Information by Email:
Avoid; use approved secure method
Password by Email:
Never
Full Card Details by Email:
Never
Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time

APPROVED MISSING-EMAIL RESPONSE

Use:
“Please check your spam, junk, promotions, and filtered folders and confirm that SCILLAN has your current email address. If you still cannot locate the communication, contact .”

APPROVED CONTACT-UPDATE RESPONSE

Use:
“Please keep your SCILLAN contact information current so you do not miss important service, Registered Agent, compliance, or billing communications. If you need help updating your account, contact .”

APPROVED SMS RESPONSE

Use:
“SCILLAN's standard Registered Agent and compliance notifications are email-based. SMS notifications are not part of the standard Registered Agent service.”

APPROVED SUSPICIOUS-EMAIL RESPONSE

Use:
“Do not provide passwords, full payment-card information, banking credentials, or other sensitive information in response to a suspicious message. Please contact SCILLAN directly at to verify the communication.”

MOST IMPORTANT RULE

Customers must maintain a current, monitored email address with SCILLAN.
Important service, Registered Agent, compliance, billing, and account communications may depend on email delivery.
When communication status or contact authority is unclear:
Do not guess. Escalate.
Support:
support@scillan.com

IMPORTANT DISCLAIMER

Communication methods and notification features may vary depending on the applicable SCILLAN service, account configuration, and system.
SCILLAN's standard Registered Agent notifications are primarily email-based.
Customers are responsible for maintaining accurate contact information and monitoring important communications.

Updated on: 09/23/2026